Naitrust · Clear terms, shared confidence
Refunds and Cancellations
How cancellation and refund requests will be reviewed, including fees and consumer rights.
Last updated: 24 September 2026
1. Current availability
Early access registration is free and creates no paid subscription. No payments are collected on this public website. Live refund processing is not yet publicly available.
This page explains the intended process. Service specific refund conditions and provider information must be presented before a live purchase or payment.
2. Cancelling a deal or service
Before funding, follow the available cancellation or withdrawal process and notify the other party. After funding, cancellation is a request, not proof of reversal. Eligibility may depend on work already performed, accepted terms, evidence, statutory rights and the payment provider.
A subscription cancellation stops future renewal under the plan terms; it does not necessarily reverse a completed charge or cancel a separate Protected Deal.
3. Requesting a refund
Use the Deal Room when available, Contact Us or contact@naitrust.com. Provide the deal or payment reference, date, amount, reason and relevant evidence. Examples include a duplicate charge, incorrect amount, non-delivery, a materially different item or an unprovided service. Do not share passwords, OTPs, PINs or full card details.
We will review the request, seek relevant information from the parties or provider and communicate the outcome and reasons. Keep your reference when requesting an update or further review.
4. Amounts, fees and processing
An approved refund may be full or partial depending on the facts, agreement and applicable law. Treatment of platform, payment provider or optional service fees must be disclosed before purchase; this page does not declare all fees non refundable.
Approved live refunds will follow the relevant provider process and ordinarily return through the original payment method, subject to provider and legal requirements. Provider processing or investigations may affect timing. A request or approval is not confirmation that money has reached your account. No fixed refund time is promised before provider terms are available.
5. Disputes and consumer rights
Report issues promptly and preserve relevant evidence. Reporting alone does not automatically freeze payment in the planned workflow; relevant evidence or an applicable risk control is required. Do not assume a freeze until the status confirms it.
A delivery review window, payment release or internal decision does not remove applicable statutory, warranty, fraud reporting or other legal rights. You may request further review through Complaints or approach your payment provider, an appropriate regulator or a competent court.